Industries

One key issue with value-added-services and retailers (VAS & VAR) who will try to be your IT provider is that these providers will offer something for free, but recoup the costs through maintenance and vendor lock-in. A good analogy would be the razor/razor-blade model. The razor is “free” and the profit is in the blades. In the thin-client space, VARs will often offer the platform for free, but charge more for the VAS for customization, uptime cost, maintenance, IT support, updates, backups, changes, etc. These costs are often hidden as they are variable costs per hour which are unknown, and often in the end the total cost of ownership is often higher than a managed IT system. Since these providers need to recoup their costs by the hour, it is not in their best interests financially to fix these problems in a short period of time.

tmg emedia differentiates itself in this area, as we work with your vendors to manage your all your IT systems at a fixed fee. This eliminates the hidden costs for the unknowns, and it aligns our goals with the client. It is in our best interests to resolve any request immediately. The fixed fee model works for the small-medium business clients as it provides them a full IT team at a cheaper rate than hiring a fully staffed IT team in-house. Furthermore, tmg emedia also offers on-site support, not only remote services.