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    TMG-emedia provides solutions for small and medium-sized businesses for all their IT needs. Learn more

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    Too Much Success: When Growth Causes Technology Problems: A Managed IT Services Case Study from New York’s LaSalle Academy Learn more

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Case Study: Managed IT Services for Small & Medium Businesses

Situation
Suppose you are a small business of 5-50 employees with a growing IT curiosity. You’d like to possibly expand your servers, maybe move to the cloud. Or possibly you’d like to increase your mobility through mobile applications, push email, or a custom mobile app. Maybe you already have an IT guy, but perhaps the cost is getting expensive, and you wish you could get more for what you paid. In addition, you want an end-to-end IT solution: people who can setup servers, systems, network, as well as be the help-desk support for your computers and applications.
TMG-emedia has serviced many small and medium-sized businesses for all their IT needs. Our core belief is to always remain vendor neutral. This allows us to deliver unbiased solutions for our clients using all the available technology, rather than shoe horn a “one-size-fits-all” model to every client. We have been in the managed IT businesses for over 23 years by delivering the right solution, not by pushing products for the highest commission.

One key issue with value-added-services and retailers (VAS & VAR) who will try to be your IT provider is that these providers will offer something for free, but recoup the costs through maintenance and vendor lock-in. A good analogy would be the razor/razor-blade model. The razor is “free” and the profit is in the blades. In the thin-client space, VARs will often offer the platform for free, but charge more for the VAS for customization, uptime cost, maintenance, IT support, updates, backups, changes, etc. These costs are often hidden as they are variable costs per hour which are unknown, and often in the end the total cost of ownership is often higher than a managed IT system. Since these providers need to recoup their costs by the hour, it is not in their best interests financially to fix these problems in a short period of time.

tmg emedia differentiates itself in this area, as we work with your vendors to manage your all your IT systems at a fixed fee. This eliminates the hidden costs for the unknowns, and it aligns our goals with the client. It is in our best interests to resolve any request immediately. The fixed fee model works for the small-medium business clients as it provides them a full IT team at a cheaper rate than hiring a fully staffed IT team in-house. Furthermore, tmg emedia also offers on-site support, not only remote services.

Also, talk to our staff about your curiosity of new technology ventures to increase your business. This can be facilitated and executed through a simple conversation with our staff, and you’ll find yourself in very trustworthy and competent hands.

We tailor coverage to best fit your business size, needs, and budget. Let’s talk!