Testimonials

Second, TMG has shown the technical expertise to manage all aspects of our complex law practice, including implementation of the ProLaw law office management software (both front- and back-office), document management, network architecture and maintenance, telephony, and cybersecurity, not to mention addressing the day-to-day needs of our team, from setting up individual laptops and smartphones, to troubleshooting Zoom glitches and lost passwords. Third, TMG has been highly responsive and has done an excellent job of preparing for and addressing emergent situations as they arise. As an example, the transition to remote work during the pandemic was amazingly smooth through TMG’s oversight. Fourth, TMG has a particular expertise in cybersecurity, an area that is especially important to law firms. Chris is a frequent public lecturer on the subject and author of Cybersecurity Program Development for Business: The Essential Planning Guide. As such,TMG has been ahead of the curve rather than reactive in preparing for cybersecurity risk. Chris also provides an entertaining and informative annual training for firm personnel on the subject, as staff awareness is a key aspect of cybersecurity preparedness. Fifth, TMG provides excellent value and cost certainty. Not only does its flat billing rate allow us to plan for our IT and cybersecurity expenses, but as a person who has operated a small business for three decades, Chris is well aware of the importance of managing costs and consistently gives excellent advice as to which out-of-pocket costs are essential, which are optional, and which are a waste, which is an enormous help in making firm spending decisions. Sixth, and finally, Chris is intelligent, funny, caring, and in all regards a pleasure to do business with.”

For example, when a virus crippled 30% of the business-world, TMG was here promptly and we were one of the first firms back in business. Indeed, much of the time we are not even stopped momentarily because TMG always knows about threats ahead of time and establishes appropriate warnings and precautions to get ahead of the game. Further, TMG has never sold me on a bunch of pointless techno-contraptions that cost a lot of money, and make my firm more expensive and difficult to run and more accident prone. Our simple technical structure (implemented by TMG) permits attorneys and secretaries to be trained in a couple of hours instead of a day or two; has “bugs” extremely infrequently; and is cost-effective to set up and keep running.”

creation of the new IT systems required for the space. Many firms that we work with complain about their IT services—this is not us. Regardless of the time of day or night, when a problem arises, Chris and his team promptly respond to our needs and work tirelessly to return us to normal in a timely manner. They are pro-active, approachable, extremely knowledgeable, and efficient in their work. We have never had so much as a “hiccup” in our IT delivery thanks to TMG.”